RETURN POLICY

TUKSORFOOD.com Return Policy

At TUKSORFOOD.com, we strive to ensure our customers are fully satisfied with their purchases. Due to the nature of food and health products, there are specific guidelines for returns and refunds.

SECTION 1 - ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be:

  • Unopened, unused, and in the same condition that you received it.
  • In its original packaging, with all seals intact.
  • Returned within 30 days of delivery.

Unfortunately, due to health and safety concerns, we cannot accept returns on any opened or used food, supplement, or health products. Please carefully review your order before opening or using any items.

SECTION 2 - NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Perishable goods, including food and beverages.
  • Health products that have been opened or used.
  • Items marked as final sale or promotional items.
  • Gift cards.

SECTION 3 - DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact us immediately at [insert customer service email]. You must notify us within 7 days of delivery, and provide a photo of the damaged or defective item. We will assess the situation and, where applicable, offer a replacement or a full refund.

SECTION 4 - RETURN PROCESS

  1. To initiate a return, please email us at [insert customer service email] with your order number and reason for return. We will provide you with instructions on how and where to send your package.
  2. The customer is responsible for shipping costs unless the return is due to an error on our part (e.g., you received the wrong item).
  3. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

SECTION 5 - LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [insert customer service email].

SECTION 6 - EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [insert customer service email] for further instructions.

SECTION 7 - SHIPPING RETURNS

To return a product, please contact our customer service for a return address
You will be responsible for return shipping costs unless the return is due to an error on our part. Shipping charges are non-refundable.
If you are sending an item valued at more than $75, we recommend that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned merchandise.